FAQ

Check your device’s operating system and the requirements on its download page. Desktop and mobile packages are not interchangeable. The Linux download is a DEB package; check your distribution’s compatibility.

Check your network and free storage, then download again. If the browser reports an incomplete file, retry the download. For incompatibility warnings, check your OS version and package type first.

Use the official APK or Google Play on Android, and the App Store on iPhone or iPad. Store availability depends on your region and device.

Check regular websites and whether the target site works. Change one setting per connection attempt and record errors. If problems remain, send your device, OS version and the time of the issue to support.

The two modes determine which traffic uses Lantern. Read the configuration guide, choose the mode that fits your needs and check the same destination after switching.

Check where you purchased the subscription and review its order history. Cancellation and refund rules vary by channel; consult the official terms or contact support.

Include your device, OS and client versions, approximate time, full error text and attempted steps. Do not send passwords, verification codes or payment-card details.