ABOUT LANTERN
Advanced guide
Troubleshoot with a clear process and understand your connection better.
Start with your basic network connection
- 01
Network checks
Make sure the network is connected. Public Wi-Fi may require sign-in. Compare with another trusted network if possible.
- 02
Client checks
Check system requirements, client source and version. Close and reopen the app, then observe the connection status.
- 03
Target app checks
Try a regular website and your target app separately to see whether all connections or just one app are affected.
Understand routing before changing settings
Read how the modes work in the configuration guide. When troubleshooting an app, keep the network and destination the same and change just one setting at a time.
Read configuration guide
Explore private servers
Read our private server guide if you are considering your own hardware or cloud server. Check the costs and responsibility for maintenance, networking and account management first.
Read the private server guide
Turn your findings into useful feedback
- State roughly when the issue began and whether it keeps happening.
- List the networks, modes and client versions you have tried.
- Keep the exact error text and hide personal information before sharing screenshots.
- Note which steps helped and which made no difference.