Is your basic network working?
Temporarily disconnect the client and open a regular website. If your basic network is unavailable, check Wi-Fi, mobile data or any network sign-in page first. Continue connection checks once your network works again.
Does the client match your system?
Check the client version and listed system requirements. If the download was interrupted, try an official source again. Avoid modified clients from unknown sources and do not disable system security to install.
Change one thing at a time
Record your settings, then reconnect. Change only one network or mode setting at a time and test the same destination so you can see what affected the result.
Keep information that helps identify the issue
Record the error, time, device model and OS version. Hide account details and other personal information in screenshots. The status page offers a connection checklist; finish the basic checks before preparing a report.
This general guide was prepared for this site. Refer to the current client and official help for specific features and instructions.
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