Describe what happened
Instead of simply saying it does not work, describe the error shown after opening the app and what happens when you connect. Include what you expected and what actually happened.
Include the environment needed to reproduce it
Include the device type, OS, client version and approximate time of the issue. Mention if it occurs only on one network. Do not include unrelated personal information.
Organize your attempts before submitting
List the steps tried and the result of each. Our support page creates a draft; check it, then submit it through the support channel offered by your current client. Contact the purchase platform for billing issues.
This general guide was prepared for this site. Refer to the current client and official help for specific features and instructions.
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